How is electricity different in Texas than in other states?
Texas has a deregulated, three-tier system. This means the power plants that generate the electricity, the distribution grid that brings your business or home the electricity, and the company that sells you the electricity itself are all owned by different companies.
What kind of company is Texpo Energy?
Texpo Energy is a retail electricity provider (REP). This means we are the company that purchases the electricity on the open market. We then offer it to our customers at a competitive rate. We are out there every day bringing you the electricity you need at the competitive rates you expect.
Does Texpo Energy own the lines that run to my business or home?
The power lines and physical equipment that brings the electricity to your business or home are owned by transmission/distribution service providers (TDSPs). You may also hear these companies referred to as “the utility”. Texpo Energy works with the TDSPs to ensure that your electricity service is provided reliably and consistently.
Should I call Texpo Energy when I have a service interruption?
For service interruptions caused by weather or line damage, contact your TDSP. Please reach out to us if you feel the disruption is due to an outstanding bill.
What will happen when I switch to Texpo Energy?
From your perspective, until your first Texpo Energy bill arrives, nothing will appear to have changed. You will get the same electricity you have previously received from the TDSP. The only difference is that Texpo Energy will be out on the market purchasing it for you.
When will my service begin with Texpo Energy?
Texas customers are switched within 1-3 days. You are also able to select switch dates and move-in dates. One of our helpful customer service agents can provide more details about your switch and move-in options.
How do I pay my bill?
Just click
here and you will be taken to the customer portal to pay your bill. We accept Visa and MasterCard. You can also process your payment by calling our automated voice response system, or you may mail us a check or money order.
Why is my current bill higher than my last bill?
We bill based on the meter reading we receive from your local utility company. Electric bills increase when usage consumption increases. Please review your usage on the Dashboard at My Account. Another good resource to monitor your daily usage is Smartmetertexas.com.
Can I renew for the same rate I have now?
We are not always able to offer the same rate you have. Our rates are based on the market at the time of the renewal. You may find our most competitive rates by entering your zip code on our website.
Which credit cards can I use to pay my bill?
YEP Energy accepts MasterCard and Visa.
How do I sign up for AutoPay?
Great question! AutoPay is the quick, easy, affordable way to maintain good account standing. Click
here and you can use the customer portal to enroll in AutoPay. You may
contact us as well, and one of our professional customer service agents will set up Autopay for you.
Can I change my AutoPay card or my card on file?
Of course! You can update your payment method, or update your bank account or credit card numbers used for Autpay through your customer portal or by contacting us and letting an agent assist. We accept Visa and MasterCard.
When will AutoPay draft my payment?
AutoPay drafts ten days after your invoice is generated.
What are the benefits of AutoPay?
With AutoPay, you are never late to pay your bill. No more late fees and no additional payment processing fee!
Will the total average price I signed up for change during my contract period?
The total average price at the time of enrollment is based on base rate, meter fee, and utility charges. The average prices given on the EFL are for usage at 500, 1000, and 2000 kWh. The utility charges may change or your usage varies from the EFL values and the average rate is slightly different.
When do I get my deposit back?
After timely payments for 12 months, residential deposits will be applied to your account.
Is my account subject to any fees?
You are enrolled on an AutoPay E-Plan. AutoPay is required for the rate on the facts label. A payment processing fee of $.005 is added when AutoPay is not used. Also, a Printed Correspondence Fee is billed when a notice is mailed to you. The notice could be to inform you that your account is past due. You may also get the fee if you request invoice copies. Renewal notices do not trigger a fee.
Will I get my invoice in the mail or do I need to look at my bill online?
Your invoice delivery method is a choice you can make. This can be done by visiting My Account and accessing the Billing Contact Info. Check the Paperless option if you do not want a bill in the mail. If this is not checked your Invoices are mailed on the same day as printed.
If I am switch from another company, will I lose services in the process?
You will not experience a loss of power when switching providers.
When can I expect my first bill?
Your meter read date is set by the utility. When you change providers the meter read date does not change. Upon receipt of your meter read from the utility, your invoice will be generated.
Can I pay my deposit with my first bill?
Payment of the deposit is required to initiate service.
Can I receive additional copies of my invoice?
Your invoices are available on our online portal or we will send you copies for a nominal fee.
How long will it take before my online payment is posted?
Your online payment applies instantly to your account.
Why should I switch to TEXPO Energy?
We provide competitive plans that offer stability and predictability to your monthly electricity bill. We also offer options that provide renewable solutions, support our troops, and make our landscape greener.
