Here you will find basic information about electricity service in Texas and with Texpo Energy. Let us know if there’s something you don’t see here.
Does Texpo Energy own the lines that run to my business or home?
The power lines and physical equipment that brings the electricity to your business or home are owned by transmission/distribution service providers (TDSPs). You may also hear these companies referred to as “the utility”. Texpo Energy works with the TDSPs to ensure that your electricity service is provided reliably and consistently.
When will my service begin with Texpo Energy?
Texas customers are switched within 2-3 days. You are also able to select switch dates and move-in dates. One of our helpful customer service agents can provide more details about your switch and move-in options.
How do I pay my bill?
Just click here and you will be taken to the customer portal to pay your bill. You can also process your payment by calling our automated voice response system, or you may mail us a check or money order.
What are the benefits of AutoPay?
With AutoPay, you are never late to pay your bill. No more late fees and no additional payment processing fee!
When will AutoPay draft my payment?
AutoPay drafts ten days after your invoice is generated.
My credit card has expired. What should I do?
Use the customer portal to update your credit card information. You may also contact us and we will get the card information updated right away.
Can I receive additional copies of my invoice?
Your invoices are available on our online portal or we will send you copies for a nominal fee.
Which credit cards can I use to pay my bill?
Texpo Energy accepts MasterCard and Visa.
How do I change my current payment method?
How long will it take before my online payment is posted?
Your online payment applies instantly to your account.
Why should I switch to Texpo Energy?
We provide competitive plans that offer stability and predictability to your monthly electricity bill. We also offer options that provide renewable solutions, support our troops, and make our landscape greener.